Fivetran partnered with WeCare for premium workplace dining at its Bengaluru office. The programme combines weekly cuisine choices, live counters, trained service staff and advance setup planning for Friday lunches and other food-service needs.
After early timing difficulties, WeCare reports 100% on-time service readiness across more than 50 subsequent services.1
Objective
Provide varied, thoughtfully presented meals and dependable service for Fivetran's flexible workplace, despite delivery and setup constraints in its high-rise office.
Challenges
- Limited cuisine options and inconsistent food quality under earlier arrangements.
- One shared service lift serving deliveries to multiple companies.
- Timing and presentation that did not consistently meet Fivetran's expectations.
- A need to cover Friday lunches, other meals and workplace events.
Results
- 100% WeCare-reported on-time readiness across 50+ subsequent services, compared with 8/10 services initially.1
- 45–60 minutes allocated as an advance lunch-setup buffer.2
- Approximately 2× normal setup staffing allocated for a comparable service.3
- Weekly multi-cuisine options, premium presentation and live counters introduced.4
The buffer and staffing are operating arrangements, not measured improvements. The readiness result remains pending supporting records.
Overview: A workplace built around flexibility
Fivetran offers employees the freedom to work remotely without a mandatory minimum number of office days. That shapes two different ways of eating at work.
- Remote work with no mandatory minimum number of office days
- A reported ₹350 daily food-ordering allowance supports individual choice
- Current allowance policy and its link to the meal programme still need client confirmation
- Give employees an opportunity to come together
- Intended to offer variety, careful presentation and a shared dining setting
- Served by WeCare since October 2025
The Friday experience was intended to be more than an individual delivery. WeCare began serving Fivetran in October 2025, covering Friday lunches, other meals and office events, and on-demand healthy salads and bowls.
A premium lunch with a logistical challenge
Fivetran's office is on the fourth floor of a high-rise technology park. Getting a premium lunch upstairs and set up within the agreed window meant dealing with three things at once.
- Relied on providers near the technology park
- Limited cuisine choices
- Quality, presentation and timing expectations not consistently met
- One service lift shared by deliveries for several companies
- Hard to move food upstairs and finish lunch setup within the agreed window
- A constraint that a new menu alone could not remove
- About eight out of ten initial services were completely ready before the agreed lunch time¹
- Per WeCare's operational account; supporting records pending
- Service had to be organised around the building as well as the meal
Changing the food offering alone could not remove the building constraint. The service needed to be organised around the building as well as the meal.
Why workplace dining matters
This gives wider context to Fivetran's Friday lunches. It does not show that its particular programme increased office attendance, engagement or employee satisfaction.
What WeCare changed
More variety and an intentional dining experience
WeCare began by reviewing what Fivetran had before, then changed the offer step by step.
- 01Reviewed the earlier arrangements
Previous menus, service timings and food-and-setup photographs were reviewed to understand Fivetran's expectations.
- 02Introduced weekly multi-cuisine options
More variety than the limited choices under earlier arrangements.
- 03Raised the presentation
Premium presentation, including food garnishing.
- 04Trained the service team
A specially trained service team supports the organised meals.
- 05Added live counters
Live counters brought an interactive element to the organised meals.
- 06Covered more than Friday lunches
The programme also covers regular meals, office events and on-demand healthy salads and bowls.
These are documented service features, not measured employee-satisfaction outcomes.4
Preparation designed around the building
WeCare allocated a 45–60-minute advance setup buffer and approximately twice the normal staffing for a comparable setup. The additional capacity was intended to help the team complete food presentation and service preparation if access to the shared lift caused delays.
The operation connects preparation in WeCare-managed kitchens, transport, building access and the finished dining counter to an agreed service opening. The dates and specific corrective actions following the early timing difficulties have not yet been confirmed.
What changed in practice
The programme was not one isolated fix. Several parts of the operation changed together.
The changes span choice, presentation, hospitality and setup planning. WeCare's account does not isolate which one drove the reported readiness result.
How we verified it
On-time readiness means the entire food-service setup was ready before the agreed lunch time. WeCare reports an initial rate of 8/10 services and 100% readiness within the second month, maintained across more than 50 subsequent services.1
What we'd carry forward
Premium dining depends on preparation employees rarely see.
WeCare's early timing difficulties underline that a change of operator does not remove a building constraint; the food and service arrangements must account for it.
Outcomes
Fivetran's organised workplace food service now includes weekly multi-cuisine options, premium presentation, live counters, Friday lunches and coverage for other workplace food requirements. WeCare has continued serving Fivetran since October 2025.
Limited cuisine choice and inconsistent quality under earlier arrangements. About 8 of WeCare's first 10 services were fully ready before the agreed lunch time.¹
Weekly multi-cuisine options, premium presentation and live counters. 100% WeCare-reported readiness across 50+ subsequent services, with a 45–60-minute setup buffer.¹ ²
WeCare reports that on-time readiness rose from 8/10 initial services to 100% across more than 50 subsequent services.1 The operating arrangements include a 45–60-minute advance setup buffer2 and approximately 2× normal setup staffing for comparable services.3
This engagement illustrates how cuisine choice, hospitality and preparation can work together to support a premium dining experience inside a high-rise office.
Common questions
How can a flexible workplace offer a premium dining experience?
An organised programme can combine team lunches, special events and on-demand options without assuming everyone attends daily. At Fivetran, WeCare supports Friday lunches, other meal services and healthy salads and bowls.
How does WeCare plan food service in a high-rise office?
WeCare assesses building access, delivery, staffing and on-site setup. At Fivetran, its arrangements include advance setup time and additional staffing to accommodate shared-lift constraints.
Can WeCare support regular meals and special events?
Yes. The Fivetran engagement includes Friday lunches and other meal and event requirements. Availability for other clients depends on location, capacity, requirements and operational feasibility.
Notes on the numbers
- On-time readiness — full setup ready before the agreed lunch time. Initial 8/10 and subsequent reported 100% across 50+ services. Source: WeCare operational account, September 2026. Exact dates, denominator and underlying records pending — do not present as independently verified until evidence is obtained.
- 45–60-minute setup buffer — allocated advance setup time, not a measured improvement. Source: WeCare operational account, September 2026.
- Approximately 2× staffing — allocation relative to normal staffing for a comparable setup, not a measured efficiency result. Source: WeCare operational account, September 2026.
- Menu and presentation — weekly multi-cuisine options, garnishing, premium presentation and live counters. Source: WeCare engagement account and available photo gallery, September 2026. No measured satisfaction increase claimed.
The reported ₹350/day allowance is not confirmed employee spend and does not mean WeCare serves remote employees.
Sources
- ISS — The office holds the key to reinforcing culture and belonging, 30 April 2025. issworld.com
Figures marked 1–4 above are WeCare operational data — see Notes on the numbers. The bracketed reference [1] is the external source listed here.
